Customer Service

Our goal is to provide excellent customer care. If you have a question or issue you don’t see covered below, please contact us for help.


Online orders are shipped insured through USPS with $5 flat-rate shipping ($15 for Bogg Bags and Reborn dolls, due to size and weight). Once your order ships, you’ll get an email with tracking information.

In-Store Pickup

If you select in-store pickup at checkout, your order will be ready the next business day for pickup at our location at 2802 Old Greenwood Road, Suite 12 in Fort Smith, AR. If you need to pickup your order same day, please call the store at 479-648-1069 for assistance.

Payment methods

Online, we accept all credit and debit cards and Paypal.  In store, we accept cash and all cards.


We offer an in-store baby registry, but we are happy to help you place an order from a registry over the phone that you can ship or pick-up in store. Please call us for assistance.

Gift Wrap

We offer free gift wrapping for orders in store, and we would be happy to gift wrap your online order, too. We currently don’t have an option to select gift wrap online, so please call us after placing your order for wrapping.


We can add names or monograms to many items, and we can help you choose thread color and font to match. The price per item varies. Call us for assistance.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a credit or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Additional non-returnable items:

* Gift cards

* Some health and personal care items

* ALL sale and clearance items are considered final sale.

To complete your return or exchange, please contact us at We require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Once your item is received and inspected, an exchange or in-store credit will be processed.

Please ship your item to:

2801 Old Greenwood Road Suite 12, Fort Smith, AR, 72903, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.